Information about your stay
Here you will find important information about your booking and your stay with us in the Zillertal. If you have any questions, you can reach us by telephone or by e-mail.
General
- All prices are per person and day excl. local tax (€ 1.50 per person/day for those 15 and older)
- Single occupancy surcharge € 25.00 per day in a double room for single use
- You can check into your room on arrival day from 2 pm, and on departure day, we ask that you check out by 10 am
- Late check-out is possible upon request and for an extra charge
- Dogs are allowed in our hotel on request.
- The general terms and conditions for the hotel industry (AGBH 2006) apply
Children's discount
Applies to a room with 2 full-paying people (age of the child at the time of departure):
- 0 – 2.99 yrs. old 100%
- 3 – 8.99 yrs. old 50%
- 9 – 14.99 yrs. old 30 %
- 15 and older 10 %
Cancellation conditions
The right of cancellation according to § 18 par. 1 no. 10 FAGG does not apply but instead our cancellation conditions apply:
- up to 30 days before arrival - free of charge;
- within 30 days before arrival - 50 % of the booking value
- within 14 days before arrival - 75 % of the booking value
- within 7 days before arrival - 90 % of the booking value
- within 3 days or in case of no-show - 100 % of the booking value
In case of late arrival or early departure we are entitled to charge the full agreed fee.
We know from experience that despite all your joyful vacation anticipation, something unexpected can happen. In order to save you trouble and cancellation costs, we recommend the "Hotelstorno Plus" insurance policy from Europäischen Reiseversicherung AG, which you can get online here:
We will arrange insurance for you if you transfer the premium together with your deposit to us.
Hotelstorno Plus insurance for your trip upon request.
Payment conditions
- Deposit of 50% of the booking value to be paid up to 40 days prior to arrival or according to the offer
Account for deposits:
Account name: Hotel zum Pinzger GmbH Anzahlungen
IBAN: AT29 3633 2000 00005546
BIC: RZTIAT22332
Routing number: 36332
By providing your information, you can pay the deposit by credit card (Visa, Mastercard). The remaining amount can be paid on-site by cash, EC card, or credit card (Visa, Mastercard).
