© Familie Hauser-Kröll

Booking information

Cancellation policy

The right of withdrawal according to § 18 Abs. 1 Z. 10 FAGG does not apply, instead our cancellation conditions apply:

  • more than 30 days prior to arrival - free of charges
  • in the last 30 days before arrival - 50% of booked value
  • in the last 14 days before arrival - 75% of booked value
  • in the last 7 days before arrival - 90% of booked value
  • in the last 3 days or no show - 100% of booked value
  • In case of early departure or late arrival we will calculate the full rate.

Relaxed cancellation conditions in summer 2020

  • In case of cancellation 3 nights before arrival the cancellation is free.
  • In case of cancellation 48 hours before arrival 50% of the total amount will be charged.

Everyone knows how quickly something can happen: a little accident, bad case of flu, sick child and your holiday is down the drain. This is why travel insurance definitely makes sense. We recommend taking out travel cancellation insurance for next to nothing so that you do not incur any potential cancellation charges in the event of travel cancellations, delayed arrival or early departure.


However, we will gladly close the insurance for you if you transfer the premium together with the down payment to us.
Hotel Cancellation Plus insurance for your trip on request.

Payment terms

  • For the booking confirmation we ask you to transfer of 50% of the total amount to our account until 40 days before your arrival
  • Our deposit account
    Name: Hotel zum Pinzger GmbH deposit
    IBAN: AT29 3633 2000 00005546
    BIC: RZTIAT22332
    BLZ: 36332

Upon announcement of the data, the down payment can also be made by credit card (Visa, Mastercard). The final payment is paid locally either in cash, by debit card or credit card (Visa, Mastercard).

Discount for children 

  • (Age of the child at the time of departure):
  • 0 – 2,99 years 100%
  • 3 – 8,99 years 50%
  • 9 – 14,99 years 30 %
  • up to 15 years 10 %
  • with two full paying persons in the room

more conditions

  • all the rates are per person and night excl. the tax (€ 1,50 per person/day up to 15 years)
  • Surcharge for single rooms € 25,00 per day in the double room for single use 
  • On the day of your arrival, the room is available from 2 pm. On the day of your departure, please leave the room before 10 am.
  • Late Check-out on request
  • Pets are not allowed in the hotel
  • Otherwise, the general terms and conditions of the Hotellerie AGBH 2006 apply

Zum Pinzger

Dear guests,

so that we can start fully motivated into the winter season, we currently have company holidays.
We are back from 13.12.2018

Of course you can reach us by e-mail or telephone.
Our office hours in the mid season are: MO-FR 9:00 -13: 00

We look forward to welcoming you in winter and wish you a nice time.

Family Hauser-Kröll
and the Pinzger team